We don’t ask this question enough.
It’s too open-ended.
To open to interpretation.
Has too many options associated to it.
Invites too much feedback from those involved.
Turns into a much longer discussion than we are willing to invest time in.
Gets lost in translation.
Or simply put – “It’s too hard to ask” and that much harder to receive feedback on.
When we say “What Happened?” – we are opening ourselves up to feedback to everyone – those directly and indirectly involved – it can be overwhelmed if we don’t have a process in place to handle, consume and manage it.
But that’s a process issue and is easily dealt with.
The bigger question is whether you really want to know what happened and implement change to fix it?
