You have 8 eight hours to fix this issue that you know nothing about with minimal logging, maybe a screenshot, and 5 customers all complaining about similar issues but not really the core of the issue.
Go.
No one wants to work like that and yet we let it happen again and again and those that do it are proclaimed as heroes for saving the day.
Here’s the hero I want – the one that prevents these days from arising the other 364 days of the year.
Now that’s Leadership.
