When I used to build Contact Centre Software, I marveled at the impressiveness of the MUTE button – it worked 100% of the time without fail – and thank you so so much.
Now it’s a joke when it comes to video conferencing – “you’re on mute”, “you’re still on mute”.
We took this great, rock-solid implementation and we made it into a meme and a joke.
But for years it was the most rock-solid dependable feature that people knew how to use without fail.
Now, we forget about it all the time.
Perhaps it’s how we built, hidden into the landscape of the call, turned on by default if you’re late, just a simple line going through it.
Don’t leave them as a joke, they are too good for that and have been around for longer than most of us.
