Communication goes through many people.
Along the way, it can become distorted, messages missed, and chaos and confusion ensue, the left hand doesn’t know what the right is doing, and no one is sure what the other is doing.
This happens, even with the best of teams, it happens.
There is a trap that comes with these blips in communication – more meetings, more checkpoints, more communication – more, more, more – we need to scale the quantity of what we are doing because that will make it better.
This is false.
The harder discussion is to discuss the quality of our communication, what lead to the breakdown, what was assumed, what went wrong. That is what you need to discuss.
Don’t change everything you are doing because of one mistake.
