This is the big question, when does the pilot end?
Is it going on forever (i.e., the Beta program that lasts 2 years)?
Does it end after 3 months?
When does it become the “now normal” and not the hanger-on of ideas?
What defines its success?
What metrics matter?
If you’re asking these questions while you are in the pilot, while you are doing the work, while it is happening, you are asking them at the wrong time. These are the questions that need to be answered BEFORE the pilot starts, BEFORE anything happens so that when you get to the end, you know you are at the End.
