June 27, 2023
The Gap Between Codes and Tickets
There is much discussion about what is written in a ticket and what is actually coded. In some cases, there is alignment, in others, it’s a quick close and onto the next ticket. In this case, the ticket doesn’t tell the story. The solution isn’t to shut down the world while you’re building and reworking all your tickets. The solution is to ensure there is alignment on what the final solution and if there is some “figuring out to do” while you’re coding, to update the ticket after the fact. When teams do this, not only do the developers know