The best place to redirect AI is IVR trees. “Press 1 for x…” “I didn’t hear you…” “Are you sure…” “What’s your number…” Instead, start with… “How can we help you? Who do you need to talk to?” Replicate the experience of talking to someone and helping them more than you did before. That’s the test of AI.
The first step in any problem is identifying where you are. What is wrong? What do you have? What is broken? What happened? Why are we here? All these questions (and more) are not about solving the problem, not about figuring it out, not about brainstorming, not about fixing it. The first step in solving any problem is making sure you understand the problem.
Admit it, you don’t know it all. No one does. We all want to. But no one does. And that’s why, at any stage of your life, you need a teacher. Someone to learn from. Someone to point out your mistakes. Someone to help you grow and get better. Don’t be a know-it-all, get a teacher and keep learning.
The heavy work doesn’t lift itself. It can’t happen without you pushing up against it, nudging it, moving it, and eventually lifting it. If everyone could do it, everyone would be doing the heavy lifting, but everyone can’t. You can fed up with the heavy work, frustrated, angry, and ticked off at it. You can yell and scream at it and see how that goes. Or you can figure it out, find a solution, move…
Heard this from a friend the other day in regards to not getting something you wanted. You have two choices for you respond. Tell me why I didn’t get what I wanted? Tell me what I have to do to get what I want? One puts the blame on others, the other puts the growth and accountability on you. Which do you want to be?