When your day is consistently interrupted by prompts on who you are, you know there is a problem with security. What multiple authentication prompts say to you is – “I don’t know you, I don’t trust you.” Couple into that scenario, workers who have contracts at multiple places, freelance everywhere and they are getting 10 – 12 of these a day. It’s enough to question your identity. We don’t need more prompts, we don’t need…
The best place to redirect AI is IVR trees. “Press 1 for x…” “I didn’t hear you…” “Are you sure…” “What’s your number…” Instead, start with… “How can we help you? Who do you need to talk to?” Replicate the experience of talking to someone and helping them more than you did before. That’s the test of AI.
Try a new thing it fails. Start again it fails. Start again and again it fails. When we try to reform habits we always want to “Get it Right” this time and we “know more” than we did before so push ourselves harder, we institute more constraints, we push ourselves to do more and more hoping that the clicking moment will happen this time for sure. The first step in any habit is showing up…
Sure, things change daily, no two days are alike. But if your job is changing daily, constantly, ever hour, every day, every week . If all this change is happening with no explaination, no reason – then this is a cover for not knowing why it’s changing, where it’s changing, who’s causing the change and what the justification for it is. Change is good, it’s great, but if you don’t know why, it’s bad.
It might not be perfect, you might not be ready, and you might have missed your preparation window. But it’s still your return, don’t waste on what coulda, woulda, shoulda been. Jump in and make it yours.