December 1, 2024
You might feel like you’re only operating at 50% and that is probably a tough feeling – knowing you’re not operating at 100% capacity and knocking down tasks as soon as they come in. That is most likely very tough. But in the back of your mind, it’s always important to remember – that you’re 50% is someone else’s 120% and they probably wish they could have your 50% all day, every day.
November 30, 2024
If we gave up on stuff not working the first time, no one on the planet would ever be walking. At that point in time though, it wasn’t ingrained in you to give up, you simply hefted yourself back up on the couch and tried again. Forget the noise, forget what you think your failure is, forget what went wrong. Get up and take that first step again… and again… and again…
November 27, 2024
Support Systems are what keep us going. They can be a network of friends or former work colleagues that we have previously worked with. Your Support System doesn’t need to be large, in fact, it shouldn’t be, otherwise, they will never be there to support you. Keep it small, keep it tight – you only need a handful of people to remind you that you’re on the right path or be honest with you that you’re missing the mark. Support Systems tell you the truth because they are based on trust – you value their words, because you trust them.
November 22, 2024
When your day is consistently interrupted by prompts on who you are, you know there is a problem with security. What multiple authentication prompts say to you is – “I don’t know you, I don’t trust you.” Couple into that scenario, workers who have contracts at multiple places, freelance everywhere and they are getting 10 – 12 of these a day. It’s enough to question your identity. We don’t need more prompts, we don’t need more email addresses. We need more trust. “This is Jeff, this is jeff’s email address, we trust Jeff to work with us, we don’t need
November 20, 2024
The best place to redirect AI is IVR trees. “Press 1 for x…” “I didn’t hear you…” “Are you sure…” “What’s your number…” Instead, start with… “How can we help you? Who do you need to talk to?” Replicate the experience of talking to someone and helping them more than you did before. That’s the test of AI.
