Articles for category: Growth

November 22, 2024

Greg Thomas

Authentication Prompts

When your day is consistently interrupted by prompts on who you are, you know there is a problem with security. What multiple authentication prompts say to you is – “I don’t know you, I don’t trust you.” Couple into that scenario, workers who have contracts at multiple places, freelance everywhere and they are getting 10 – 12 of these a day. It’s enough to question your identity. We don’t need more prompts, we don’t need more email addresses. We need more trust. “This is Jeff, this is jeff’s email address, we trust Jeff to work with us, we don’t need

November 20, 2024

Greg Thomas

Conversational Analysis 101

The best place to redirect AI is IVR trees. “Press 1 for x…” “I didn’t hear you…” “Are you sure…” “What’s your number…” Instead, start with… “How can we help you?  Who do you need to talk to?” Replicate the experience of talking to someone and helping them more than you did before. That’s the test of AI.

November 18, 2024

Greg Thomas

Habit Reformation

Try a new thing it fails. Start again it fails. Start again and again it fails. When we try to reform habits we always want to “Get it Right” this time and we “know more” than we did before so push ourselves harder, we institute more constraints, we push ourselves to do more and more hoping that the clicking moment will happen this time for sure. The first step in any habit is showing up – are you getting there, are you putting in your time, are you present – if that’s not your first step, nothing else matters. Master

November 17, 2024

Greg Thomas

Things are Changing Daily

Sure, things change daily, no two days are alike. But if your job is changing daily, constantly, ever hour, every day, every week . If all this change is happening with no explaination, no reason – then this is a cover for not knowing why it’s changing, where it’s changing, who’s causing the change and what the justification for it is. Change is good, it’s great, but if you don’t know why, it’s bad.

November 16, 2024

Greg Thomas

On Your Return

It might not be perfect, you might not be ready, and you might have missed your preparation window. But it’s still your return, don’t waste on what coulda, woulda, shoulda been. Jump in and make it yours.

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