October 5, 2024
Time to Respond
Do you have an ETA? Do you have an SLA? I’m not talking about company-wide time-to-respond options, I’m talking about your own internal options that govern your own operations and how you respond to people. Is it a knee-jerk response? Is it last minute? Is it immediate acknowledgment? How do you respond and how do you want to respond is what matters and it’s all up to you.