When your day is consistently interrupted by prompts on who you are, you know there is a problem with security. What multiple authentication prompts say to you is – “I don’t know you, I don’t trust you.” Couple into that scenario, workers who have contracts at multiple places, freelance everywhere and they are getting 10 – 12 of these a day. It’s enough to question your identity. We don’t need more prompts, we don’t need…
No one knows your line but you. No one can see it buy you. They won’t believe it till you make it work. It will take multiple attempts, but one day it will work. Trust your Line, Follow your Line. https://www.youtube.com/watch?v=Uw-Ea7Oe008&ab_channel=BoxofficeMovieScenes
The best place to redirect AI is IVR trees. “Press 1 for x…” “I didn’t hear you…” “Are you sure…” “What’s your number…” Instead, start with… “How can we help you? Who do you need to talk to?” Replicate the experience of talking to someone and helping them more than you did before. That’s the test of AI.
The first step in any problem is identifying where you are. What is wrong? What do you have? What is broken? What happened? Why are we here? All these questions (and more) are not about solving the problem, not about figuring it out, not about brainstorming, not about fixing it. The first step in solving any problem is making sure you understand the problem.
Try a new thing it fails. Start again it fails. Start again and again it fails. When we try to reform habits we always want to “Get it Right” this time and we “know more” than we did before so push ourselves harder, we institute more constraints, we push ourselves to do more and more hoping that the clicking moment will happen this time for sure. The first step in any habit is showing up…