There is no better feeling than doing an alright job and having people see it as amazing. “But that’s not my best work?  I have so much more I can do.” “This is great, you don’t need to go further… why would you do more?” People can’t tell the difference between your best and okay work -possibly because whatever you deliver comes through better than they could have imagined – so anything is great. But…

Sure, Don’t Stop Believing, but in general, don’t stop. If it were easy, everyone would be doing it, but they aren’t, they stopped. They stopped when it became tough, complicated, and frustrating. You didn’t. You didn’t stop. Don’t start now. BTW – my favourite cover.

“I didn’t say that…” But that’s how it was interpreted. There is always room for confusion in individual conversations but if all your conversations are being misinterpreted then there are two problems; Your audience is not listening; they only hear what they want to hear, regardless of what you want to say. You’re not being clear. Both can be fixed. Change your audience, and clear up your words.

Triage – address the immediate problem, stabilize, stop the bleeding, redirect, and move on. Full Serve – someone does it for you, all of it, end to end, your job is to ask for it and it is done.  Who you start with, is who you end with. Self-serve – you do it yourself, end to end, you’re on your own.  If you have a problem, you don’t ask for help, you use the tools…